What is Teamlead?
Teamlead is an online planning program for contact centres: you see your schedule, request leave and follow schedule changes.
Teamlead helps contact centres have enough people on the right skills at all times. Employees use it to see their schedule and arrange their leave. Planners and team leads use it to create the schedule and keep an eye on staffing.
What can you do with Teamlead?
- As an employee: view your own shifts on the Dashboard, view your team's schedule under Schedule, request leave and see what has changed in your schedule under Schedule changes.
- As an external employee: also tell your planner when you are available under Availability.
- As a planner or team lead: create and change the schedule, review leave, monitor staffing per skill and view statistics.
- With connections: for example, calculate the required staffing from telephony data (forecast), see whether employees follow the schedule (adherence), pass leave on to AFAS, log in with your organisation's account (SSO) or check your schedule via an AI assistant.
Where do you find Teamlead?
- Teamlead works in your browser at app.teamlead.nl. You do not need to install anything.
- Does your organisation log in with single sign-on (SSO)? Then use your organisation's login link (see Logging in to Teamlead).
- On your phone, you can add Teamlead as a shortcut to your home screen (see Adding Teamlead to your phone).
Good to know
- What you see in the menu depends on your role and on what your organisation has switched on. If you are missing something, ask your administrator.
- The schedule works in blocks of a quarter of an hour. Times are shown in your organisation's time zone.
- Do you work for more than one department or branch? Then choose which one you want to see in the location drop-down list at the top right.