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title: Frequently asked questions | Teamlead Knowledge Base
description: Quick answers to the questions we get most often, with the solution.
---

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1. [Teamlead Knowledge Base](https://kennisbank.teamlead.io/en)
2. [Frequently asked questions](https://kennisbank.teamlead.io/en/frequently-asked-questions)

# Frequently asked questions

 Quick answers to the questions we get most often, with the solution.

- [I am not receiving an invitation or reset email](https://kennisbank.teamlead.io/en/i-am-not-receiving-an-invitation-or-reset-email)
- [I see the regular login screen instead of logging in with my organisation](https://kennisbank.teamlead.io/en/i-see-the-regular-login-screen-instead-of-logging-in-with-my-organisation)
- ["Access denied" when logging in with SSO](https://kennisbank.teamlead.io/en/access-denied-when-logging-in-with-sso)
- [A new employee is not in the schedule](https://kennisbank.teamlead.io/en/a-new-employee-is-not-in-the-schedule)
- [A former employee still appears in lists](https://kennisbank.teamlead.io/en/a-former-employee-still-appears-in-lists)
- ["Email address already in use" for a new employee](https://kennisbank.teamlead.io/en/email-address-already-in-use-for-a-new-employee)
- [Why does a day of leave count an extra half hour?](https://kennisbank.teamlead.io/en/why-does-a-day-of-leave-count-an-extra-half-hour)
- [Automatically fill schedules differently from the staffing template](https://kennisbank.teamlead.io/en/automatically-fill-schedules-differently-from-the-staffing-template)
- [An employee keeps showing red in adherence](https://kennisbank.teamlead.io/en/an-employee-keeps-showing-red-in-adherence)
- [A leave request does not reach AFAS](https://kennisbank.teamlead.io/en/a-leave-request-does-not-reach-afas)
- [I cannot see colleagues who are off in the schedule](https://kennisbank.teamlead.io/en/i-cannot-see-colleagues-who-are-off-in-the-schedule)
- [Colleagues cannot see my changes](https://kennisbank.teamlead.io/en/colleagues-cannot-see-my-changes)
- [Teamlead does not open or load properly](https://kennisbank.teamlead.io/en/teamlead-does-not-open-or-load-properly)
- [Statistics differ or show an error](https://kennisbank.teamlead.io/en/statistics-differ-or-show-an-error)
- [Phone no longer counts towards staffing](https://kennisbank.teamlead.io/en/phone-no-longer-counts-towards-staffing)

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- [Get started](https://kennisbank.teamlead.io/en/get-started)
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- [For planners and team leads](https://kennisbank.teamlead.io/en/for-planners-and-team-leads#main-content)

    - [Schedule](https://kennisbank.teamlead.io/en/for-planners-and-team-leads#schedule)
    - [Shift templates and automatic scheduling](https://kennisbank.teamlead.io/en/for-planners-and-team-leads#shift-templates-and-automatic-scheduling)
    - [Leave](https://kennisbank.teamlead.io/en/for-planners-and-team-leads#leave)
    - [Staffing and forecast](https://kennisbank.teamlead.io/en/for-planners-and-team-leads#staffing-and-forecast)
    - [Adherence and statistics](https://kennisbank.teamlead.io/en/for-planners-and-team-leads#adherence-and-statistics)
- [For administrators](https://kennisbank.teamlead.io/en/for-administrators)
- [Connections](https://kennisbank.teamlead.io/en/connections)
- [Frequently asked questions](https://kennisbank.teamlead.io/en/frequently-asked-questions)

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