A former employee still appears in lists
Is a former employee still showing in schedules and drop-down lists? Enter an end date on their profile. They then disappear automatically and the history is kept.
An employee only disappears from schedules, drop-down lists and Automatically fill once their profile has an end date. Deactivating an account is not enough: that only blocks logging in.
How to fix it
- Go to Employees and open the former employee.
- Under Availability, fill in the To (optional) field with their last working day.
- Click Save.
- Should the person no longer be able to log in? Click Manage account settings and then Deactivate account. Only an account manager can do this.
Good to know
- Does your organisation log in with SSO? Then also ask IT to revoke access to Teamlead. Otherwise the account becomes active again the next time the person logs in.
- On Employees, the Show employable employees only filter is on by default. Switch it off to find former employees again.
- Delete account permanently erases the personal data. This cannot be undone. Old shifts are kept under Deleted employee. Always enter the end date first, before deleting.