---
title: "\"Email address already in use\" for a new employee"
description: Does Teamlead say the email address already exists? Then the person is already in Teamlead, often as a former employee you cannot see.
---

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# "Email address already in use" for a new employee

## Does Teamlead say the email address already exists? Then the person is already in Teamlead, often as a former employee you cannot see.

The message reads: **A user with this email address already exists**. An email address can only appear once in the whole of Teamlead. You cannot see a former employee because the **Show employable employees only** filter is on by default.

### How to fix it

1. Go to **Employees** and switch off **Show employable employees only**.
2. Search for the person by name or email address and open the profile.
3. Under **Availability**, enter a new **From (optional)** date and clear **To (optional)**. Click **Save**.
4. Does the profile show the **Inactive** badge? Then an account manager clicks **Manage account settings** and then **Send invitation**.

### Good to know

- Does the person already work at another location? Then in **Account management**, choose a type for your location under **Employee type**.
- Does your organisation log in with SSO? Then ask IT to check that the person is back in the group for Teamlead. In that case, an invitation is not needed.

### Not working?

- Can't find the person? Email support@teamlead.io with the email address and your location.

### See also

- [Adding an employee](https://kennisbank.teamlead.io/en/adding-an-employee?hsLang=en)
- [Managing accounts: rights, inviting, deactivating and deleting](https://kennisbank.teamlead.io/en/managing-accounts-rights-inviting-deactivating-and-deleting?hsLang=en)
- [A former employee still appears in lists](https://kennisbank.teamlead.io/en/a-former-employee-still-appears-in-lists?hsLang=en)

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    - [Staffing and forecast](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#staffing-and-forecast)
    - [Adherence and statistics](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#adherence-and-statistics)
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