I am not receiving an invitation or reset email
Not received an invitation or reset email? Check your spam, check your email address and ask support to unblock your address if needed.
Usually the email is in your spam or your email address is not exactly right. Did your organisation's mail server reject an email earlier? Then your address is on a blocklist and you will not receive any more emails.
How to fix it
- Check your spam or junk email folder.
- Ask an account manager to check in Account management that your email address is exactly right.
- Request a new email via Forgotten your password? on the login screen. Or ask an account manager to click Send invitation on your account.
- Ask your IT department not to block email from Teamlead.
Good to know
- After Reset password you see Sent successfully, even if the address does not belong to an active account. In that case no email is sent.
- Has your account not been activated yet, or has it been deactivated? Then you do not receive a reset email. Ask for a new invitation.
Not working?
- Email support@teamlead.io with your name, exact email address and organisation. Support can remove your address from the blocklist. Never include your password.