Emails from Teamlead
Which emails you receive from Teamlead, when, and what to do if they do not arrive.
Teamlead sends you messages by email. Some emails are sent automatically, others only when your planner sends them.
Which emails do you receive?
| When | |
|---|---|
| Start with Teamlead | Your administrator invites you to create an account. |
| New password for Teamlead | You have used Forgotten your password?. |
| New leave request submitted | Straight after you have requested leave, as confirmation. |
| Updated leave request | Your planner has reviewed or changed your request. The email says what has changed. |
| Schedule updated | Your planner has changed your schedule and chooses to inform you. |
Good to know
- You do not automatically receive an email about schedule changes. Your planner chooses whether and when to send one. Sometimes they collect changes and send them later in a single email.
- So also check Schedule changes yourself (see Viewing schedule changes).
- You do not receive an email about a new schedule or a new day note. You see those in the schedule and on your dashboard.
- You do not choose which emails you receive. Do you no longer want emails? Ask your administrator or email support@teamlead.io.
- You only receive emails once your account is active.
- Does nobody in your team receive emails about the schedule or leave? Then they may be switched off for your whole organisation. Teamlead arranges this; ask your administrator to contact support.
Not working?
Not receiving emails from Teamlead?
- Check your spam or junk folder.
- Ask your administrator to check that your email address in Teamlead is exactly right.
- Ask your IT department to allow email from teamlead.io.
- Still nothing? Email support@teamlead.io. If your organisation's mail server has rejected an email from Teamlead before, Teamlead no longer sends email to that address. Support can switch it back on.