A new employee is not in the schedule
Can't see a new employee in the schedule? It is usually caused by the filter, the dates on the profile or the shift template.
You only see people who have no shift that day with the Off filter option. A shift template only shows employees who are available for the entire duration of that shift template.
How to fix it
- Click the filter button at the top right of the schedule and also tick Off under Skills.
- Is From (optional) on the profile later than the start of the shift template? Then use New shift template to create a shift template from the employee's start date. Under Starting point, choose Copy other shift template and publish it. You can also bring the start date forward, but then the history will not be correct.
- Is To (optional) earlier than the end date of the shift template? Then it is best to leave the shift template's end date empty.
- On the profile, check the Work times, the Week cycle and the assigned Skills.
- Look for a duplicate profile: on Employees, switch off the Show employable employees only filter and search by name.
Good to know
- Does your location schedule continuously (no Shift templates menu)? Then steps 2 and 3 do not apply.
Not working?
- Email support@teamlead.io with the employee's name, the location and the date.