A leave request does not reach AFAS
Is approved leave not reaching AFAS? Check the AFAS status of the request. The cause usually lies in AFAS itself.
Approving alone does not send anything to AFAS. The leave only goes to AFAS when you process the request via Go to scheduling, or via Submit to AFAS in the actions menu under AFAS synchronisations.
How to fix it
- Open the request and look at AFAS handling status.
- Does it say Not yet synced? Process the request via Go to scheduling and choose the leave type in the Configure AFAS step.
- Does it say Awaiting approval in AFAS? Then the request is waiting for the manager in AFAS.
- Is the synchronisation under AFAS synchronisations set to Failed? Ask your AFAS administrator to check in AFAS whether:
- there is enough leave balance, including for the new year;
- the employee appears in AFAS only once and in the right group;
- the email address in AFAS is the same as the one in Teamlead.
Good to know
- Do you see AFAS does not allow this action. Contact your AFAS administrator.? Then the AFAS administrator has to give the connection access in AFAS.
Not working?
- Email support@teamlead.io with the employee's name, the leave period and a screenshot of the error message.