---
title: Teamlead does not open or load properly
description: Is Teamlead not opening or is a page staying blank? Refresh the page, try a private window or another browser, and otherwise email support.
---

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1. [Teamlead Knowledge Base](https://kennisbank.teamlead.io/en?hsLang=en)
2. [Frequently asked questions](https://kennisbank.teamlead.io/en/frequently-asked-questions?hsLang=en)

# Teamlead does not open or load properly

## Is Teamlead not opening or is a page staying blank? Refresh the page, try a private window or another browser, and otherwise email support.

Teamlead works in your browser. If the app does not load properly, it is often due to data stored in your browser or to your organisation's network.

### How to fix it

1. Refresh the page with Ctrl+[A former employee still appears in lists](https://kennisbank.teamlead.io/en/a-former-employee-still-appears-in-lists?hsLang=en) (Windows) or Cmd+Shift+R (Mac).
2. Open Teamlead in a private window. Does it work there? Then clear your browser's cache and cookies.
3. Try another browser or another device.
4. Does it work at home or on your mobile network, but not at work? Then ask your IT department whether the network or the firewall is blocking Teamlead.

### Good to know

- After clearing cookies, you have to log in again. Do you log in with SSO? Then use your organisation's login link.
- Use an up-to-date version of your browser.

### Not working?

- Email support@teamlead.io with your organisation, the time, your browser and device, and a screenshot of the error message. Also mention whether colleagues have the same problem. Do not include a password.

### See also

- [Logging in to Teamlead](https://kennisbank.teamlead.io/en/logging-in-to-teamlead?hsLang=en)
- [I see the regular login screen instead of logging in with my organisation](https://kennisbank.teamlead.io/en/i-see-the-regular-login-screen-instead-of-logging-in-with-my-organisation?hsLang=en)
- [Need help? Support and service desk](https://kennisbank.teamlead.io/en/need-help-support-and-service-desk?hsLang=en)

- [Get started](https://kennisbank.teamlead.io/en/get-started?hsLang=en)
- [For employees](https://kennisbank.teamlead.io/en/for-employees?hsLang=en)
- [For planners and team leads](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#main-content)

    - [Schedule](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#schedule)
    - [Shift templates and automatic scheduling](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#shift-templates-and-automatic-scheduling)
    - [Leave](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#leave)
    - [Staffing and forecast](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#staffing-and-forecast)
    - [Adherence and statistics](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#adherence-and-statistics)
- [For administrators](https://kennisbank.teamlead.io/en/for-administrators?hsLang=en)
- [Connections](https://kennisbank.teamlead.io/en/connections?hsLang=en)
- [Frequently asked questions](https://kennisbank.teamlead.io/en/frequently-asked-questions?hsLang=en)

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