---
title: Setting up notifications
description: Which emails Teamlead sends automatically, how you inform employees about schedule changes and what support can set up for you.
---

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# Setting up notifications

## Which emails Teamlead sends automatically, how you inform employees about schedule changes and what support can set up for you.

Teamlead sends notifications by email. There is no separate screen for setting up notifications: for schedule changes, you choose yourself whether employees get an email.

### Which emails are sent automatically?

- About leave requests, if these are turned on for your organisation:
    - for a new request, a confirmation to the employee and an email to the administrators of their location;
    - for a change, an email to the other administrators;
    - after a review or adjustment, an email to the employee.
- About the account: the invitation, the activation and a new password.
- No email is sent when a schedule is published or for a day note.

### Reporting schedule changes

An employee only gets an email about a schedule change if you choose to send one. You can do this at three moments:

- When saving the schedule: leave **Send notifications to the affected employees** ticked. This box is ticked by default.
- When processing a leave request in the schedule: turn on **Send notifications**.
- Afterwards: in the schedule, choose **Actions** \> **Notify changes**. Enter a date under **Changes made since**, check the list and click **Send**.

On the **Schedule changes** page, you see the status of each change: **Employee notified**, **Not yet notified** or **Notification queued**.

### What support can set up

Email support@teamlead.io if you want to:

- turn email off or back on for one person;
- have a blocked email address released;
- sign colleagues up for the release notes.

### Good to know

- Leave emails go to all administrators of the location. You cannot turn this off per person.
- Inactive accounts never get email. So an employee who has not yet accepted their invitation hears nothing about schedule changes.
- Do you want today's schedule in a Slack channel? Read [Slack: the daily schedule in a channel](https://kennisbank.teamlead.io/en/slack-the-daily-schedule-in-a-channel?hsLang=en).

### Not working?

Is an employee not getting email?

- Ask them to check their spam or junk mail folder. Also check that the email address is correct.
- If an earlier email could not be delivered, Teamlead blocks that address. Support can release it.
- Ask your IT department to allow email from teamlead.io.

Do you not see the **Send notifications to the affected employees** box? Then there are no new changes, or notifications are turned off for your organisation. In that last case, contact support.

### See also

- [Notifying employees about schedule changes](https://kennisbank.teamlead.io/en/notifying-employees-about-schedule-changes?hsLang=en)
- [Emails from Teamlead](https://kennisbank.teamlead.io/en/emails-from-teamlead?hsLang=en)
- [I am not receiving an invitation or reset email](https://kennisbank.teamlead.io/en/i-am-not-receiving-an-invitation-or-reset-email?hsLang=en)
- [Slack: the daily schedule in a channel](https://kennisbank.teamlead.io/en/slack-the-daily-schedule-in-a-channel?hsLang=en)

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    - [Schedule](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#schedule)
    - [Shift templates and automatic scheduling](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#shift-templates-and-automatic-scheduling)
    - [Leave](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#leave)
    - [Staffing and forecast](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#staffing-and-forecast)
    - [Adherence and statistics](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#adherence-and-statistics)
- [For administrators](https://kennisbank.teamlead.io/en/for-administrators?hsLang=en)
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