---
title: Phone no longer counts towards staffing
description: Is phone no longer counted in the staffing from a certain week onwards? Add to your call data and have the staffing recalculated.
---

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# Phone no longer counts towards staffing

## Is phone no longer counted in the staffing from a certain week onwards? Add to your call data and have the staffing recalculated.

Teamlead calculates the staffing for phone from your call data, per queue. A manual import does not update itself. If you add new weeks, Teamlead does not automatically recalculate days that have already been calculated.

### How to fix it

1. Go to **Settings** \> **Connections** \> **Call data import** and check that **Use call data import** is switched on. For each queue, you can see up to when there are calls.
2. For the queue, click **Import** \> **Download example file**. Add to the file and import it.
3. Click the name of the queue and then **Recalculate staffing**. This applies to every staffing template with this queue. You do not need a new staffing template.
4. Automatic connection? Hover over the **Error** badge next to the title to see the reason.
5. Check that the right staffing template is linked for that period.
6. Temporary fix: go to **Staffing** and choose the date. Fill in **Min:** and **Max:**, drag across the phone skill and save. This takes precedence over the calculation.

### Good to know

- An import file applies per year: the tab is named after the year.

### Not working?

- Email support@teamlead.io with the location, the skill, the week and your telephony system.

### See also

- [Viewing staffing and adjusting it per day](https://kennisbank.teamlead.io/en/viewing-staffing-and-adjusting-it-per-day?hsLang=en)
- [Forecast: required staffing from telephony data](https://kennisbank.teamlead.io/en/forecast-required-staffing-from-telephony-data?hsLang=en)
- [Importing call data manually](https://kennisbank.teamlead.io/en/importing-call-data-manually?hsLang=en)
- [Setting up staffing templates](https://kennisbank.teamlead.io/en/setting-up-staffing-templates?hsLang=en)

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