---
title: Need help? Support and service desk
description: Who to contact with a question about your schedule, logging in or a problem in Teamlead.
---

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1. [Teamlead Knowledge Base](https://kennisbank.teamlead.io/en?hsLang=en)
2. [Get started](https://kennisbank.teamlead.io/en/get-started?hsLang=en)

# Need help? Support and service desk

## Who to contact with a question about your schedule, logging in or a problem in Teamlead.

Who can best help you depends on your question. Your planner is responsible for your schedule and leave. Teamlead support helps when the program does not work.

### Who helps you with what?

- Questions about your schedule, shifts or leave: your planner or team lead. Teamlead support cannot change your schedule.
- You cannot log in or Teamlead is not working properly: email support@teamlead.io.
- Are you an administrator? Create a ticket via the gear icon at the top right \> **Service desk**.

### How to report a problem

1. First try refreshing the page. If that does not work, try a private window or a different browser.
2. Email support@teamlead.io or create a ticket in the **Service desk**.
3. Include:
     - the name of your organisation and the email address of your account;
     - what you did and what happened;
     - the error message or a screenshot;
     - the date and time, and whether you are using a computer or a phone.

### Good to know

- Email the general support address rather than one person. That way more colleagues can see it and you get an answer sooner.
- Has your ticket been closed? Simply reply to the email. The ticket then opens again.
- Administrators in your organisation can view all of the organisation's tickets in the **Service desk**. You cannot link a second person to a ticket.
- Have an idea or a wish for Teamlead? Submit it via the **Service desk**.
- Would a colleague also like to receive the release notes? Email support@teamlead.io.

### See also

- [Logging in to Teamlead](https://kennisbank.teamlead.io/en/logging-in-to-teamlead?hsLang=en)
- [Teamlead does not open or load properly](https://kennisbank.teamlead.io/en/teamlead-does-not-open-or-load-properly?hsLang=en)
- [Swapping or changing a shift](https://kennisbank.teamlead.io/en/swapping-or-changing-a-shift?hsLang=en)

- [Get started](https://kennisbank.teamlead.io/en/get-started?hsLang=en)
- [For employees](https://kennisbank.teamlead.io/en/for-employees?hsLang=en)
- [For planners and team leads](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#main-content)

    - [Schedule](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#schedule)
    - [Shift templates and automatic scheduling](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#shift-templates-and-automatic-scheduling)
    - [Leave](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#leave)
    - [Staffing and forecast](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#staffing-and-forecast)
    - [Adherence and statistics](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#adherence-and-statistics)
- [For administrators](https://kennisbank.teamlead.io/en/for-administrators?hsLang=en)
- [Connections](https://kennisbank.teamlead.io/en/connections?hsLang=en)
- [Frequently asked questions](https://kennisbank.teamlead.io/en/frequently-asked-questions?hsLang=en)

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