---
title: Connecting Unexus Connect
description: "Connect Unexus Connect to Teamlead: Teamlead fetches your call history and Unexus passes on the status of employees."
---

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1. [Teamlead Knowledge Base](https://kennisbank.teamlead.io/en?hsLang=en)
2. [Connections](https://kennisbank.teamlead.io/en/connections?hsLang=en)

# Connecting Unexus Connect

## Connect Unexus Connect to Teamlead: Teamlead fetches your call history and Unexus passes on the status of employees.

With Unexus Connect, the connection works both ways. Teamlead fetches the call history for the forecast, and Unexus sends status updates to Teamlead for adherence. Teamlead helps you set it up.

### What do you need?

- From Unexus: a **REST API URL** and a **REST API key** (for the forecast).
- A contact person at Unexus to whom you pass on the key for status updates (for adherence).

### How to do it

1. Go to **Settings** \> **Connections** and click **Unexus Connect**.
2. Switch on **Forecasting** and enter the **REST API URL** and the **REST API key**.
3. Switch on **Adherence**.
4. Click **Create**.
5. In the **Details for Unexus Connect** block, click **Generate API key**. Copy the key straight away: you only see it once.
6. Pass the key on to Unexus through a secure channel. Unexus uses it to send the status updates to Teamlead.
7. Check the **Routers** (your queues), **Employees** and **Status mappings** tables.
8. Link the routers to skills in a staffing template.

### Linking employees

Teamlead automatically creates a row for every employee at the location, with the email address as the user ID. New employees are added automatically. Is the username in Unexus not an email address, or a different address? Then adjust the row yourself.

### Default status mappings

| Status in Teamlead | Statuses in Unexus |
| --- | --- |
| Available | Available, Idle |
| On a call | Working |
| After-call work | After\_Call\_Work |
| Unavailable | Be\_right\_back, Meeting, Away, Busy, Away from desk, Off\_Work, Lunch, Do\_Not\_Disturb, Other |
| Logged off | Offline, Out\_Of\_Office, Ill, Gone\_For\_The\_Day, Business\_Trip, Holiday |
| Unknown | Unknown |

### Good to know

- **Generate a new key** makes the previous key invalid. Pass the new key on to Unexus straight away, otherwise the status updates stop.
- Do you see **This connection cannot be changed here**? Then your connection uses a data source that Teamlead has set up for you. Email support@teamlead.io if you want to change something.

### Not working?

- **Generating the key failed.** Try again. If that does not work, email support@teamlead.io.
- Is an employee's status not coming through? Check in **Employees** whether the user ID matches the username in Unexus. Also check that Unexus is using the latest key.
- **Saved, but the connection is not working yet** after saving? Check the REST API URL and key with Unexus and save again.

### See also

- [Overview: which connections are available?](https://kennisbank.teamlead.io/en/overview-which-connections-are-available?hsLang=en)
- [Setting up staffing templates](https://kennisbank.teamlead.io/en/setting-up-staffing-templates?hsLang=en)
- [Forecast: required staffing from telephony data](https://kennisbank.teamlead.io/en/forecast-required-staffing-from-telephony-data?hsLang=en)
- [Tracking adherence](https://kennisbank.teamlead.io/en/tracking-adherence?hsLang=en)

- [Get started](https://kennisbank.teamlead.io/en/get-started?hsLang=en)
- [For employees](https://kennisbank.teamlead.io/en/for-employees?hsLang=en)
- [For planners and team leads](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#main-content)

    - [Schedule](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#schedule)
    - [Shift templates and automatic scheduling](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#shift-templates-and-automatic-scheduling)
    - [Leave](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#leave)
    - [Staffing and forecast](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#staffing-and-forecast)
    - [Adherence and statistics](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#adherence-and-statistics)
- [For administrators](https://kennisbank.teamlead.io/en/for-administrators?hsLang=en)
- [Connections](https://kennisbank.teamlead.io/en/connections?hsLang=en)
- [Frequently asked questions](https://kennisbank.teamlead.io/en/frequently-asked-questions?hsLang=en)

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