---
title: Connecting Ringover
description: Connect Ringover to Teamlead to calculate from your call history how many employees you need per quarter hour.
---

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1. [Teamlead Knowledge Base](https://kennisbank.teamlead.io/en?hsLang=en)
2. [Connections](https://kennisbank.teamlead.io/en/connections?hsLang=en)

# Connecting Ringover

## Connect Ringover to Teamlead to calculate from your call history how many employees you need per quarter hour.

With the Ringover connection, Teamlead fetches your queues and call volumes. Teamlead uses them to forecast the required staffing. Teamlead helps you set it up.

### How to do it

1. Create an API key in Ringover, or ask your Ringover administrator to do this.
2. In Teamlead, go to **Settings** \> **Connections** and click **Ringover**.
3. Under **Technical settings**, paste the key into the **API token** field.
4. Switch on **Forecasting**.
5. Click **Create**.
6. Check the **Queues** table and set the target values for each queue.
7. Link the queues to skills in a staffing template.

### Good to know

- The Ringover connection only supplies call data for the forecast. Ringover does not pass on live statuses of employees, so adherence does not work with this connection. You can leave the **Adherence** toggle switched off.
- Do you want to track adherence? For that you need a connection that passes on the live status (see [Overview: which connections are available?](https://kennisbank.teamlead.io/en/overview-which-connections-are-available?hsLang=en)).
- Is someone else entering the key? Then only share it through a secure channel.

### Not working?

After saving, you see **Saved, but the connection is not working yet** with one of these messages:

- **Ringover did not accept the credentials. Check them and save again.** Check the key.
- **Ringover accepted the credentials but did not allow the request. Ask your Ringover administrator to grant access.**
- **Ringover could not be reached. Try saving again later.**

### See also

- [Overview: which connections are available?](https://kennisbank.teamlead.io/en/overview-which-connections-are-available?hsLang=en)
- [Setting up staffing templates](https://kennisbank.teamlead.io/en/setting-up-staffing-templates?hsLang=en)
- [Forecast: required staffing from telephony data](https://kennisbank.teamlead.io/en/forecast-required-staffing-from-telephony-data?hsLang=en)

- [Get started](https://kennisbank.teamlead.io/en/get-started?hsLang=en)
- [For employees](https://kennisbank.teamlead.io/en/for-employees?hsLang=en)
- [For planners and team leads](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#main-content)

    - [Schedule](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#schedule)
    - [Shift templates and automatic scheduling](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#shift-templates-and-automatic-scheduling)
    - [Leave](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#leave)
    - [Staffing and forecast](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#staffing-and-forecast)
    - [Adherence and statistics](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#adherence-and-statistics)
- [For administrators](https://kennisbank.teamlead.io/en/for-administrators?hsLang=en)
- [Connections](https://kennisbank.teamlead.io/en/connections?hsLang=en)
- [Frequently asked questions](https://kennisbank.teamlead.io/en/frequently-asked-questions?hsLang=en)

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