---
title: Connecting Luware Nimbus
description: Connect Luware Nimbus to Teamlead for a forecast from your call data and adherence based on the live status of employees.
---

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2. [Connections](https://kennisbank.teamlead.io/en/connections?hsLang=en)

# Connecting Luware Nimbus

## Connect Luware Nimbus to Teamlead for a forecast from your call data and adherence based on the live status of employees.

Luware Nimbus is a contact centre in Microsoft Teams. With the connection, Teamlead fetches services, call volumes and the status of employees from Nimbus. Teamlead helps you set it up.

### First: preparation by your Microsoft administrator

Without these steps, the connection is saved but does not read anything. The administrator of your Microsoft tenant must:

1. allow the Luware reporting login in Microsoft Entra;
2. give the reporting account a Contact Center licence with the right reporting roles;
3. switch on **Persist User States in Reporting** under **Tenant Administration** \> **Data Privacy**. This setting does not apply retroactively.

### How to connect Nimbus

1. Go to **Settings** \> **Connections** and click **Luware Nimbus**.
2. Under **Technical settings**, fill in: **Region** (default euwe-01), **Reporting account** and **Reporting account password**.
3. **Forecasting** and **Adherence** are switched on by default. Switch off what you do not need.
4. Click **Create**.
5. Check the **Queues** (your Nimbus services), **Employees** and **Status mappings** tables.
6. Link the queues to skills in a staffing template.

![The Luware Nimbus connection page with Technical settings, Forecasting and Adherence](https://kennisbank.teamlead.io/hubfs/kennisbank/nimbus-en.png?v=20261020f)

### Default status mappings

| Status in Nimbus | Status in Teamlead |
| --- | --- |
| Selectable | Available |
| Ringing, Connected, Dialing Out | On a call |
| After Call Work | After-call work |
| Not Selectable, Rona, Task Limit Reached | Unavailable |
| Offline, Off Duty | Logged off |

### Good to know

- Under **Region**, choose the region of your Nimbus environment, for example euwe-01, ch-01 or dewe-01.
- Teamlead fetches up to 24 months of call history. This happens in batches and can take a while.
- Employees are linked by email address. Teamlead regularly fetches statuses itself.

### Not working?

Does it say **This connection is not working**? Check which message is shown with it.

| Message | What do you do? |
| --- | --- |
| **The reporting account was not accepted.** | Check the account and password and save again. |
| **The reporting account is not allowed to read this data.** | Have your Microsoft administrator check the licence and reporting roles. |
| **The Luware Nimbus reporting login has not been approved in Microsoft Entra.** | Have your Microsoft administrator allow the reporting login. |
| **Luware Nimbus has no data recorded yet.** | Check that **Persist User States in Reporting** is switched on. Data from before it was switched on will not come back. |
| **Luware Nimbus could not be reached.** | Try again later. |

### See also

- [Overview: which connections are available?](https://kennisbank.teamlead.io/en/overview-which-connections-are-available?hsLang=en)
- [Setting up staffing templates](https://kennisbank.teamlead.io/en/setting-up-staffing-templates?hsLang=en)
- [Forecast: required staffing from telephony data](https://kennisbank.teamlead.io/en/forecast-required-staffing-from-telephony-data?hsLang=en)
- [Tracking adherence](https://kennisbank.teamlead.io/en/tracking-adherence?hsLang=en)

- [Get started](https://kennisbank.teamlead.io/en/get-started?hsLang=en)
- [For employees](https://kennisbank.teamlead.io/en/for-employees?hsLang=en)
- [For planners and team leads](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#main-content)

    - [Schedule](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#schedule)
    - [Shift templates and automatic scheduling](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#shift-templates-and-automatic-scheduling)
    - [Leave](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#leave)
    - [Staffing and forecast](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#staffing-and-forecast)
    - [Adherence and statistics](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#adherence-and-statistics)
- [For administrators](https://kennisbank.teamlead.io/en/for-administrators?hsLang=en)
- [Connections](https://kennisbank.teamlead.io/en/connections?hsLang=en)
- [Frequently asked questions](https://kennisbank.teamlead.io/en/frequently-asked-questions?hsLang=en)

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