---
title: Connecting DataBalk
description: "Connect DataBalk to Teamlead: DataBalk sends call data for the forecast and the live status of employees for adherence."
---

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# Connecting DataBalk

## Connect DataBalk to Teamlead: DataBalk sends call data for the forecast and the live status of employees for adherence.

With the DataBalk connection, DataBalk sends the data to Teamlead. You switch on the connection and give DataBalk the details it needs. Teamlead helps you with this.

### How to do it

1. Go to **Settings** \> **Connections** and click **DataBalk**.
2. Switch on **Active**, and also **Forecasting** and/or **Adherence**.
3. Click **Create**.
4. The **Details for DataBalk** block shows the **Webhook URL for status updates** and the **Webhook URL for call data**.
5. Click **Generate key** and copy the **Header value**. You only see it once.
6. Pass the two webhook URLs and the header value on to DataBalk through a secure channel, so not by email or in a ticket.
7. DataBalk then sends the statuses and yesterday's call data, and fills in as much history as it has.
8. Check the **Employees** table and, under **Status mappings**, map the statuses that DataBalk actually sends.
9. Create a staffing template with the DataBalk queues.

![The DataBalk connection page with Active, Forecasting, Adherence and the Details for DataBalk block with the webhook URLs](https://kennisbank.teamlead.io/hubfs/kennisbank/databalk-en.png?v=20261020f)

### Default status mappings

This set is provisional. Check whether these are the statuses that DataBalk sends for you.

| Status in DataBalk | Status in Teamlead |
| --- | --- |
| Beschikbaar | Available |
| In gesprek | On a call |
| Nawerk | After-call work |
| Pauze | Unavailable |
| Afgemeld | Logged off |

### Good to know

- Queues appear automatically as soon as DataBalk sends the first call data.
- DataBalk delivers per day. A new delivery for a date replaces the data for that date. History goes back a maximum of 365 days.
- Employees are linked by email address.
- Teamlead keeps a status that has not been mapped yet. It counts as soon as you map it.

### Not working?

- No queues or statuses? Check that **Active** is switched on and that DataBalk is using the correct webhook URLs and the latest header value.
- Does the card show **Not available**? Email support@teamlead.io.

### See also

- [Overview: which connections are available?](https://kennisbank.teamlead.io/en/overview-which-connections-are-available?hsLang=en)
- [Setting up staffing templates](https://kennisbank.teamlead.io/en/setting-up-staffing-templates?hsLang=en)
- [Forecast: required staffing from telephony data](https://kennisbank.teamlead.io/en/forecast-required-staffing-from-telephony-data?hsLang=en)
- [Tracking adherence](https://kennisbank.teamlead.io/en/tracking-adherence?hsLang=en)

- [Get started](https://kennisbank.teamlead.io/en/get-started?hsLang=en)
- [For employees](https://kennisbank.teamlead.io/en/for-employees?hsLang=en)
- [For planners and team leads](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#main-content)

    - [Schedule](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#schedule)
    - [Shift templates and automatic scheduling](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#shift-templates-and-automatic-scheduling)
    - [Leave](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#leave)
    - [Staffing and forecast](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#staffing-and-forecast)
    - [Adherence and statistics](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#adherence-and-statistics)
- [For administrators](https://kennisbank.teamlead.io/en/for-administrators?hsLang=en)
- [Connections](https://kennisbank.teamlead.io/en/connections?hsLang=en)
- [Frequently asked questions](https://kennisbank.teamlead.io/en/frequently-asked-questions?hsLang=en)

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