---
title: Connecting CC4Teams
description: Connect CC4Teams to Teamlead to see live whether employees are working according to the schedule.
---

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# Connecting CC4Teams

## Connect CC4Teams to Teamlead to see live whether employees are working according to the schedule.

With the CC4Teams connection, Teamlead tracks the live status of employees and compares it with the schedule. CC4Teams sends the status updates to Teamlead. This connection does not provide a forecast. Teamlead helps you set it up.

### How to do it

1. Go to **Settings** \> **Connections** and click **CC4Teams**.
2. Switch on **Active** and click **Create**.
3. After saving, the **Details for CC4Teams** block appears with the **Webhook URL**.
4. Click **Generate key**. Copy the **Header value** straight away: you only see it once.
5. Pass the webhook URL and the header value on to CC4Teams through a secure channel.
6. Check the **Employees** table. Teamlead automatically creates a row for each employee, with the email address (UPN) as the user ID.
7. Check the **Status mappings** and adjust them to the statuses that CC4Teams actually sends.

![The CC4Teams connection page with the Active switch and the Create button](https://kennisbank.teamlead.io/hubfs/kennisbank/cc4teams-en.png?v=20261020f)

### Good to know

- The default status mappings are the same as for Unexus Connect (see [Connecting Unexus Connect](https://kennisbank.teamlead.io/en/connecting-unexus-connect?hsLang=en)). Few CC4Teams status names are known yet, so always check them.
- Does a status come in that has not been mapped yet? Teamlead keeps it. As soon as you map it, it still counts, including for statuses received earlier.
- Have you lost the header value? Teamlead cannot show it again. Click **Generate a new key** and pass the new value on to CC4Teams. The old one then stops working.
- Do you want a forecast as well? Import your call data with the Call data import (see [Importing call data manually](https://kennisbank.teamlead.io/en/importing-call-data-manually?hsLang=en)).

### Not working?

- No statuses coming in? Check that **Active** is switched on and that CC4Teams is using the latest header value.
- Is the status of one employee not coming through? Check their row in **Employees**.

### See also

- [Overview: which connections are available?](https://kennisbank.teamlead.io/en/overview-which-connections-are-available?hsLang=en)
- [Importing call data manually](https://kennisbank.teamlead.io/en/importing-call-data-manually?hsLang=en)
- [Tracking adherence](https://kennisbank.teamlead.io/en/tracking-adherence?hsLang=en)

- [Get started](https://kennisbank.teamlead.io/en/get-started?hsLang=en)
- [For employees](https://kennisbank.teamlead.io/en/for-employees?hsLang=en)
- [For planners and team leads](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#main-content)

    - [Schedule](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#schedule)
    - [Shift templates and automatic scheduling](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#shift-templates-and-automatic-scheduling)
    - [Leave](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#leave)
    - [Staffing and forecast](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#staffing-and-forecast)
    - [Adherence and statistics](https://kennisbank.teamlead.io/en/for-planners-and-team-leads?hsLang=en#adherence-and-statistics)
- [For administrators](https://kennisbank.teamlead.io/en/for-administrators?hsLang=en)
- [Connections](https://kennisbank.teamlead.io/en/connections?hsLang=en)
- [Frequently asked questions](https://kennisbank.teamlead.io/en/frequently-asked-questions?hsLang=en)

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